+1 202 960 7424

BATHMATE RETURNS POLICY

BATHMATE RETURNS POLICY

If you buy a hydropump from this site, you'll automatically receive a 2-year warranty, with longer-lasting extended warranties available as an upgrade. 
Our warranties start from the day that you receive your pump, and last 2 years by default. To use your warranty, you just need to register your Bathmate, and we recommend doing this as soon as you receive your pump. You'll find full information on our registration page, and all you need is the unique PID printed on your pump.

What is your return/refund policy?

Because of the intimate nature of the items we sell, and for sanitary purposes, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable.Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

Undeliverable Orders: Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued. If you decide to have the product re-delivered to a different address.

What if an item is defective?

Please click here to contact us, to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one.

When emailing about a defect, please state the following information: your order number, with your name and the nature of the defect, and attach some photos if possible. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge.

Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

REFUNDS

If a customer cancels its order once it has shipped or returns it when it arrives to its delivery address without accepting it, we will only refund the amount of the products that he ordered. Shipping costs are not refundable and we will have to apply a 20% restocking fee on all returned items.

All refunds are made throught Paypal.

If an item is defective and is accepted to be returned and we do not have a replacement in stock, we will refund the full amount of the item to the customer.

If a customer wants to cancel an order and send us an email before shipping the order,  we will refund the full amount of the order.sses only), an additional shipping/handling fee of $10 will apply for US shipping addresses.




img18

Hydromax Series
Advanced pumps

read more

more detailed
img22

HydroXtreme Series
Best offer

read more

more detailed
img18

Hydromax Series
Advanced pumps

read more

more detailed
img22

HydroXtreme Series
Best offer

read more

more detailed
1
false
false
Remove
Change