This Privacy Policy for personal data (further referred to as “Privacy Policy”) applies to all information, which “” Internet store, located on a domain name, can receive about the User during his use of website of Internet store, including its programs and products.


1.1. In this Privacy Policy the following terms are used:  

1.1.1. “Administration of Internet store website (further referred to as “Administration of website”) – authorized employees to manage the website, which organize and (or) carry out processing of data, as well as determine the purpose of processing of personal data, the content of personal data to be processed, actions (operations) made with personal data.
1.1.2. “Personal data” – any information relating directly or indirectly to a particular or identifiable individual (subject of personal data).
1.1.3. “Processing of personal data” – any action (operation) or combination of actions (operations) made with use of means of automation or without use of such means with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
1.1.4. “Privacy of personal data” – mandatory requirement for compliance by the Operator or other person who has access to personal data not to allow their distribution without the consent of the subject of personal data or other legal grounds.
1.1.5. “The User of Internet store website” (further referred to as the “User”) – person that has access to the Website, through the Internet and using the website of the Internet store.
 1.1.6. “Cookies” – small fragment of data sent by web-server and kept on the computer of user, which web-client or web-browser forwards to web-server in an HTTP request each time with attempt to open the page of the corresponding site.
1.1.7. “IP-address” – the unique network address of a node in a computer network built over the IP Protocol.


2.1. The usage of Internet store website by the user means consent to this Privacy Policy and the terms of processing of personal data of the User.
2.2. In case of disagreement with the terms of Privacy Policy the User must stop the use of Internet store website.
2.3. This Privacy Policy only applies towards the Internet store website. The Internet store does not control nor carries any responsibilities for websites of third parties, to which the User can follow through the links available on the website of the online store.
2.4. Administration of website does not check the accuracy of the personal data provided to the Internet store website by the User.


3.1. This Privacy Policy sets out the obligations of Internet store website Administration for non-disclosure and protection of personal data privacy, which the User provides at the request of the site Administration during registration on the Internet store website or during placement of order for purchasing the Product.
3.2. Personal data permitted to be processed under this privacy Policy is provided by the User by filling out the registration form on the website of Internet store in the section of Information about delivery and include the following information:

3.2.1. Last Name, First Name, and Middle Name of User;
3.2.2. Telephone number of User;
3.2.3. Email-address of User;

3.2.4. Product delivery address;

3.2.5. Place of residence of User;

3.3. Internet store protects Data which is automatically transferred in the process of viewing the advertisement and during visitation of pages on which is installed statistical system script ("pixel"):
    IP address;
    Information from cookies;
    Information about browser (or other program, which makes access to the display of advertisement);
    Time of access;
    Address of page on which the advertisement block is located;
    Referrer (address of previous page).

3.3.1. Disabling cookies may result in the inability to access parts of the website of the Internet store that require authorization.

3.3.2. Internet store makes collection of statistics about IP-addresses of its visitors. This information is used with the purpose of detection and solving technical problems, for control of legality of financial payments.
3.4. Any other personal information unmentioned above (history of purchases, used browsers and operational systems, etc.) subject to safe storage and non-proliferation except for cases discussed in paragraphs 5.2. and 5.3. of this Privacy Policy.

4.1. Personal data of User may be used by Administration of Internet store website for the following purposes:
4.1.1. Identification of User registered on the website of Internet store, for processing order and (or) conclusion of Purchase and Sale Agreement of product remotely with
4.1.2. Providing the User with access to personalized resources of the Internet store Website.
4.1.3. Establishing feedback with the User, including sending notifications, requests, related to usage of Internet store website, provision of services, processing requests and applications from the User.
4.1.4. Determining place of location of User for security and fraud prevention.
4.1.5. Confirmation of accuracy and completeness of personal data offered by the User.
4.1.6. Creation of personal account for making purchases if the User gave agreement for creation of personal account.
4.1.7. Notification of Internet store website User about a state of Order.
4.1.8. Processing and receiving payments, confirmation of taxes or tax benefits, dispute the payment, determining the right for receiving credit line by the User.
4.1.9. Offering to the User effective client and technical support with any problems associated with the use of Internet store Website.
 4.1.10. Offering to the User the update of products, special offers, information about prices, newsletter and other information on behalf of the Internet store or on behalf of the partners of the Internet store. If the User doesn’t wish to receive such information from the Internet store, he must notify about it using the function of Internet store or by writing to the Administration of website via the e-mail.
4.1.11. Implementation of advertising activities with the consent of the User.
4.1.12. Providing the User with access to the websites or services of the partners of the Internet store in order to obtain products, updates and services.

5.1. Personal data processing of User is carried out without the time limit, by any legal method, including at informational systems of personal data with or without the use of automation tools.

5.2. The User agrees with the fact that Administration of website has a right to forward personal data to third parties, in particular courier services, postal organizations, and telecommunication operators, exclusively for the purpose of completion of User’s order, placed on the Website of “” internet store, including delivery of the product.
 5.3. Personal data of User may be forwarded to authorized organs of government authority of Russian Federation only on the grounds and in accordance with the procedure established by the legislation of the Russian Federation.
5.4. In case of loss or disclosure of personal data, the Administration of website informs the User about the loss or disclosure of personal data.
5.5. Administration of website takes necessary organizational and technical measures for protection of personal information of the User against the unauthorized or accidental access, destruction, change, blockage, copying, distribution, as well as other unauthorized actions by third parties.
5.6. Administration of website along with the User takes all necessary measures in prevention of losses or other negative consequences caused by the loss or disclosure of personal data of the User.

5.7. Consent to receive text messages:
By pressing the “Place an Order” button, I confirm that:

  • Data that I entered (Last Name, First Name, Middle Name, e-mail address and telephone) are correct;
  • All data is provided voluntarily;
  • I express full and unconditional consent to the use of my data to communicate with me in any way, including telephone calls to provided stationary and/or mobile phone, sending text messages to provided mobile phone, sending electronic letters to provided e-mail address with the purpose of informing about arrival of new products/services, notification about upcoming promotions, order tracking number, change of order status, arrival of package to the User’s city, etc.

Consent is granted to “BATHMATE INC" (Stage Registration Number of  61-1963487) by me indefinitely. Iaminformedthatconsentmayberevokedatanytimeby:

  1. Sending a letter to e-mail address:;
  2. Phone call to number: +1 202 960 7214


6.1. The User must:

6.1.1. Provide information about personal data required for using Internet store website.

6.1.2. Update, complete provided information about personal data in case of any change occurred. 

6.2. Administration of website must:

6.2.1. Use received information exclusively for purposes mentioned in paragraph 4 of this Privacy Policy.

6.2.2. Ensure that confidential information is kept secret, do not disclose without the prior written permission of the User, as well as do not make sale, exchange, publishing or disclosure of the User's personal data in other possible ways, except for paragraphs 5.2. and 5.3. of this Privacy Policy.

6.2.3. Take measures of precautions for protection of privacy of User’s personal data according to the procedure usually used to protect this kind of information in existing business transactions.

6.2.4. Block personal data related to the relevant User, from the moment of the request or request of the User or his legal representative or authorized organ for the protection of the rights of personal data subjects for the period of verification, in case of discovering incorrect personal data or wrongful acts.


7.1. Administration of website that has not fulfilled its obligations carries responsibility for losses incurred by the User associated with illegal use of personal data according to the law of Russian Federation, except for cases, specified in paragraphs 5.2., 5.3., and 7.2. of this Privacy Policy.

7.2. In case of loss or disclosure of Confidential information, the Administration of website doesn’t carry responsibility if this confidential information:

7.2.1. Became public domain before it was lost or disclosed.

7.2.2. Was received from the third party until the moment its receipt by Administration of website.

7.2.3. Was disclosed with the consent of the User.


8.1. Before turning to court with a lawsuit over disputes, arising from the relationship between the User of Internet store website and Administration of website, it is mandatory to file a claim (written offer about voluntary settlement of the dispute).

8.2. The receiver of claim, within a 30 day period since receiving a claim, notifies the claimant in a written form about the results of reviewing the claim.

8.3. If no agreement is reached, the dispute will be forwarded for examination in judicial authority accordingly to current legislation of Russian Federation.  

8.4. To this Privacy Policy and relations between the User and Administration of website, the current legislation of the Russian Federation is applied.


9.1. Administration of website is entitled to make changes into this Privacy Policy without the User’s consent.

9.2. New Privacy Policy becomes valid from the moment it is placed on the Website of Internet store, unless otherwise provided by the new version of the Privacy Policy.

9.3. Any offers or questions regarding this Privacy Policy should be notified to

9.4. This Privacy Policy is located on this page:


10.1. We don’t open the product before sending it and don’t take photos of it.
All our customers receive the product with all its factory seals and unique ID code. We don’t sell open product and any customer can be confident that he purchased original product that has not been used before.


11.1. According to the law of Russian Federation (article 25, 3 paragraph), products of Bathmate fall into the list of (list of goods not subject to exchange on the grounds specified in article 25, 3 paragraph),

  • Products for the prevention and treatment of diseases for home use;
  • Personal care items.

We don’t take the product back for any reasons other than cases of factory defect. Any customer can be confident that on this website he purchased a product that hasn’t been used before.

11.2. We don’t exchange hydropumps if you chose the wrong size. Before purchasing a hydropump, you must correctly determine a model of hydropump independently or with our help. If you purchase a hydropump you can “grow into”, you take full responsibility for your actions, the results of which may be incorrectly chosen pump.

11.3. In case of product with factory defect, we can exchange the pump for identical one. If you think that pump was not damaged in the process of personal use and has a factory defect, please get in touch with us using the feedback form.

11.4. We only give guarantee for factory defect and do not carry any responsibility for improper care of hydropump. Any clogs, obvious mechanical damages that appeared in the process of personal use are the cause of your manipulations and considered only your responsibility.



Updated on January 2, 2018.